Concept Soft

Your trusted Hospital Information System Partner

Home Privacy Policy


Middle East Concept Enterprise is entrusted with internal and external confidential information.

Our commitment to excellence in the safe and secure management of private and confidential information is part of our workplace culture.

This Privacy Policy describes how Middle East Concept Enterprise (“we”, “us” or “Concepts”) may collect, use, and share information about you (“you” or “user”) that we obtain through direct contact with you in order to provide you Services or through (“Concepts Website”).

By using Concepts Services or the Concepts Website, you consent to this Privacy Policy and the terms herein. Concepts may change this Privacy Policy from time to time.

It is your responsibility to check this webpage periodically to see if any terms have been changed or modified. Your continued use of the Concepts Services constitutes your acceptance of any updates to this Privacy Policy.

This policy sets out a common understanding of the appropriate conduct with respect to how confidential and sensitive information is to be treated.

Concepts operate in United Arab Emirates, which has distinctly different privacy legislation that applies to Intrahealth’s operations.

Concepts will adhere to the privacy legislation in the jurisdiction that it operates.

Key Principles

The key principles of the various privacy legislation applicable to Concepts operations are:
  • Collection: Personal information may only be collected with the knowledge and consent of the individual, with exceptions as specified by law.
  • Use: An individual has the right to know how and why their personal information is being used.
  • Disclosure: Sharing personal information is only permitted with consent unless otherwise required by law.
  • Protection: Organisations which collect personal information must secure it against unauthorized access. An individual has the right to know who is responsible for protecting their personal information.
  • Correction: An individual has the right to request correction of their personal information.

How does Concepts collect your information?

Concepts collects information from you in three ways: (1) directly from you, (2) from Concepts web server logs, and (3) cookies.
  • Information that you give us: we obtain information about you when you use the Concepts Services, when you contact us about products and services, when send us a message, when you contact support or when you choose (opt-in) to subscribe to our blog, newsletter, or event notification emails. In these cases, you decide what and how much information you want to share.
  • Concepts Web Server Logs: an IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with each other. Concepts collects IP addresses in order to conduct system administration and site analysis, to improve functionality and usage of the Concepts Website.
  • Cookies: for information about cookies, see Concepts’s Cookie Policy.

What information is Concepts collecting?

The information we collect might include:
  • Any information you provide us in providing Concepts Services
  • Organisation name
  • First and last name
  • Physical address
  • Email address
  • IP address
  • Browser type and version
  • Data about the equipment used to visit the Concepts Website
  • Patterns of searching and browsing on the Concepts Website

How do Concepts use your information?

We may use your information:
  • to resolve product issues
  • for assisting you with training and product configuration
  • to improve the functionality and usage of the Concepts Website
  • to facilitate Concepts’s own marketing, promotional, and informational purposes
  • to track the popularity of features on the Concepts Website and to guide the development of new ones
  • to identify the types of devices our visitors use so that we can improve and optimize our systems

Will Concepts share your information?

We will never sell, trade, or rent your personal identification information to others. Concepts engage certain service providers, such as Google Analytics, for purposes of tracking and associating internet search and browsing behavior with our advertisements and to provide functionality on the Concepts Website. We enable these service providers to use tracking technologies on, or in conjunction with, the website. The use and collection of information by these service providers is governed by their respective privacy statements and thus is not covered by this Policy. To read more about their respective policies, check out Google Analytics Terms of Service and Google Privacy Policy. In addition, we may share Concepts Website usage information with these service providers, who are responsible for hosting the data, to identify trends and determine market focus. Information obtained through these processes may be combined with Personally Identifiable Information (such as name, address, and phone number) in order to analyze our marketing efforts. We will only share Personally Identifiable Information with third-party vendors, consultants, agents, partners, and other service providers with whom we contract to help us provide or improve Concepts services.

Choice / Opt-In

Automated communication is restricted to only information you have requested, such as reminders for an upcoming event or webinar, or delivery of a white paper or case study. Should you desire more regular communication from Concepts, you can elect to subscribe to our blog, newsletter, or event notification emails. All of these features also include an opt-out function, so you can unsubscribe at any time.

How does Concepts protect your information?

The security of your information and data while using Concepts Services or our Website is very important to us. We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information and data stored on the Concepts Website. Sensitive and private data exchange between the Concepts website and its users is encrypted and protected through an SSL secured communication channel. Concepts keeps up to date with the latest encryption protocols, and does not support outdated and vulnerable protocols.

Third-party links

The Concepts Website may contain links to third-party websites. These websites are governed by their own respective privacy policies. We encourage you to review the privacy policies of third-party websites to understand their data and information collection, as well as use practices.

Contact Information

If you have any questions about this Privacy Policy or our treatment of your information, please email